Returns & Refunds

Style Eyes Optical accepts eligible returns requested within 30 days of delivery or in-store purchase. Merchandise must be unused, unworn, and in its original condition and packaging, with proof of purchase. Trying on frames for fit is permitted, but items showing wear, damage, alteration, or missing components may not be accepted.

Email 1styleeyesoptical@gmail.com, call (718) 942-5957, or visit us at 1005 Flatbush Ave, Brooklyn, NY 11226. Include your order number and the reason for the return. Items sent back without prior authorization may not be accepted.

Prescription lenses, customized eyewear, and opened contact lenses or other sealed hygiene products are final sale unless they are defective or we made an error. Gift cards, items marked final sale, and clearance merchandise are also not returnable. For a frame purchased with prescription lenses, non-refundable custom lens charges may be deducted from an approved refund.

Inspect your order when it arrives and contact us within 7 days if an item is damaged, defective, or incorrect. Include photos when possible so we can evaluate the issue and make it right.

The fastest way to exchange an eligible item is to return it and place a new order after the return is approved. In-store exchanges may be available depending on inventory.

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping service because we cannot guarantee receipt of an untracked return.

We will inspect your return and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since approval, please contact us.

Contact us as soon as possible to request a cancellation. We can cancel an order only before it has shipped or entered prescription or custom-lens processing. Orders already shipped must follow the return process above, and custom work already in progress may be non-refundable.