Shipping policy

Last updated: August 5, 2026

Order processing

Orders are typically processed within 1 to 3 business days. Prescription or custom-lens orders may require additional time before dispatch. Orders placed on weekends or holidays begin processing on the next business day. Processing times are separate from carrier transit times.

Shipping methods and rates

Available standard and expedited delivery options, shipping rates, and estimated delivery windows are shown at checkout based on the destination and the items in your order. We currently ship only to destinations offered at checkout.

Delivery estimates

Domestic orders generally arrive within 3 to 7 business days after dispatch. International delivery times vary by destination and customs processing and may take approximately 7 to 21 business days. These timeframes are estimates and are not guaranteed.

Tracking

When tracking is available, you will receive a shipping confirmation email with the carrier and tracking details. Tracking updates may take up to 24 hours to appear after the carrier receives the package.

Address accuracy

Please review your shipping address before placing an order. Contact us immediately if a correction is needed. We cannot guarantee changes after fulfillment begins, and customers may be responsible for additional shipping costs when an order is returned or delayed because of an incorrect or incomplete address.

International duties and taxes

International shipments may be subject to customs duties, import taxes, brokerage charges, or local handling fees. Unless these charges are collected at checkout, they are the customer’s responsibility. We do not control customs processing or these charges.

Delays, loss, and damage

Weather, carrier interruptions, customs, holidays, and peak demand may affect delivery. If tracking shows no movement for an unusual period, or if a package arrives damaged, contact us promptly with your order number. We will help review the shipment and, when appropriate, open a carrier claim. Visible damage or an incorrect item should be reported within 7 days of delivery.

Packages marked delivered

If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, and any carrier notice, then contact the carrier. If the package is still missing, contact us so we can assist with the available next steps.

Contact

For shipping questions, email 1styleeyesoptical@gmail.com, call (718) 942-5957, or visit Style Eyes Optical at 1005 Flatbush Ave, Brooklyn, NY 11226, United States.